We want you to be 100% happy with your order and it is our aim to ensure that all products supplied to all customers arrive in perfect condition.

A. Cancellations within 24 hours:

If you have placed an order recently and have changed your mind, you can cancel your order on the same day. After that, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order.

B. Cancellations after 24 hours:

A cancellation after 24 hours shall be decided after understanding the issue further & we would decide to refund or process the order for you accordingly based on the amount of work done.

In case of any additional assistance, you can reach out to us at boop@zulupets.in and we will try our best to accomodate your request.

C. Returns & Refunds after delivery: 

I received a damaged/ wrong product. What to do? 

Please write mail to us with complete details at boop@zulupets.in
After understanding the issue further, we would decide to refund or reprint the order for you.

[Note: For any product, there may be slight differences in color, shape or minor variations in size due to different resolutions of the screen used by you. The same shall not qualify for return/refund.]