Refunds/Cancellation Policy

You are entitled to cancel your order within 24 hours without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail at hello@zulupets.in or through WhatsApp at +91 8130454668

We will reimburse you no later than 5-7 working days from the day on which we receive the cancelation request. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Returns Policy

Unfortunately, we cannot accept returns due to the product being highly customized! We will help you create an amazing piece of artwork, so you won’t want a refund anyway!

If your order arrives damaged or faulty, you have up to 45 days to return it for a full cash refund. All return windows are valid from the date on which your order arrives with you.